Tag: Hino

Hino Holds 7th Annual TS Contest for Dealers

Hino TS Contest

Hino Motors Sales (Malaysia) Sdn Bhd (HMSM) recently organized this year’s round of its annual Hino ‘Total Support Contest’ (TS Contest) for its dealers, for the seventh consecutive year.

Held virtually due to the Covid-19 pandemic, the event saw participation from 60 teams in the finale from 10 Hino Authorised dealers nationwide.

Held in an effort to recognise and reward dealers who are on top of their game, the contest was divided into 3 categories – Sales, Services, and Parts.

Hino TS Contest 2020

Under the Sales Category, the contestants were evaluated based on their skills in handing-over a purchased vehicle to the customer.

The contestants were given three weeks to prepare a role-playing video of vehicle handover procedures ranging between 13-15 minutes, which was evaluated based on how the contestants presented the procedure that involved the explanation of Hino Total Support to customers.

The services which the dealers were required to explain about included the Hino Authorised Dealer network, nationwide, Hino Breakdown Assistance, Hino Connect Installation, Hino Total Support Customer Center (HTSCC) Training Programmes, Hino Warranty Terms, Hino Services Programmes, as well as the rules and regulations of road transport in Malaysia.

Hino TS Contest 2020

Contestants under Service Advisor category were required to execute a role play to serve the customer via video communication platforms such as Microsoft Team. They were also evaluated based on their skill and knowledge of vehicle maintenance, mechanical parts solving, and utilizing the Electrical Trouble Shooting by using Hino Diagnosis Tools Explorer (DX II).

The contestants were also required to present Engine System Test which includes Fuel Leak Test and Air Intake Test, while for Fault Code Diagnosis, the contestants are required to diagnose and rectify the problem by using web-manual Global Service Portal Site (GSPS) diagnosis work flow.

Hino TS Contest 2020

Last but not least, the Parts category required dealers to identify and compare between Hino Genuine Parts and forged parts in the market. All the contestants needed to complete an online assessment that evaluated their skill of using Electronic Parts Catalogues (EPC), to improve the management of technical documentation, spare parts services and after-sales, and accuracy in determining correct parts to the right vehicle based on their model and chassis number.

That being said, the winners are:

  • Champion – Lu & Sons Engineering Sdn Bhd, Sarawak
  • 1 st Runner-up – Edaran Riz Sdn Bhd, Pahang
  • 2 nd Runner-up – Soon Seng Enterprise (1988) Sdn Bhd, Kelantan
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FamilyMart and 7-Eleven to Start Using Fuel Cell Trucks

toyota hino fuel cell

Toyota and Hino Motors, together with Seven-Eleven, FamilyMart, and Lawson,  have agreed to jointly consider using light-duty fuel cell electric trucks (light-duty FCETs) for their logistical needs in Japan.

The three companies will conduct a trial operation of light-duty FCETs (max. payload: 3 tons) jointly developed by Toyota and Hino, to verify its practicality and convenience as part of considerations for its roll out.

In the evaluation of the trial operations, Seven-Eleven, FamilyMart, and Lawson will verify delivery by light-duty FCETs in logistics between multiple distribution centres and stores, to see whether or not continued trials are viable in 2022 and beyond, from the perspectives of businesses and the society.

Following this, in 2022 and beyond, they will work to identify various issues relating to convenience, such as positioning of hydrogen stations, hydrogen supply, filling capability, and operating hours, in their actual use in the market, as well as the purchase of vehicles and cost of hydrogen fuel, toward future popularization.

Fuel cell vehicles that run on hydrogen, which has a higher energy density, are considered effective under conditions that require them to cover long distances, while also having fast refuelling capability.

The cruising range for light-duty FCETs developed by Toyota and Hino will be set at approximately 400 km, aiming to meet high standards in both environmental performance and transport efficiency expected as a commercial vehicle.

That being said, the five companies are making efforts to promote the establishment of an environment for the popularization of fuel cell vehicles, not only of light-duty trucks, but also of commercial and passenger vehicles.

They also aim to collaborate with the national and local authorities, and hydrogen station operators, investigating various measures through the operation of light-duty FCETs in logistics settings, in order to tackle improvements and to resolve issues.

PRESS RELEASE

Toyota and Hino Launch Initiative with Seven-Eleven, FamilyMart, and Lawson to Introduce Light-Duty Fuel Cell Electric Trucks

Tokyo, Japan, December 8, 2020―Toyota Motor Corporation (Toyota) and Hino Motors, Ltd. (Hino), together with Seven-Eleven Japan Co., Ltd. (Seven-Eleven), FamilyMart Co., Ltd. (FamilyMart), and Lawson, Inc. (Lawson), have agreed to jointly consider introducing light-duty fuel cell electric trucks (light-duty FCETs), and to establish an environment for its widespread use in the future, targeting the realization of a sustainable society that takes into account global warming and energy diversification.The main points of the agreement are as follows

  • In 2021, Seven-Eleven, FamilyMart, and Lawson will conduct a trial operation of light-duty FCETs (max. payload: 3 tons) jointly developed by Toyota and Hino, to verify its practicality and convenience as part of considerations for its roll out.
  • In the evaluation of the trial operations, Seven-Eleven, FamilyMart, and Lawson will verify delivery by light-duty FCETs in logistics between multiple distribution centers and stores, to see whether or not continued trials are viable in 2022 and beyond, from the perspectives of businesses and the society.
  • Following this, in 2022 and beyond, they will work to identify various issues relating to convenience, such as positioning of hydrogen stations, hydrogen supply, filling capability, and operating hours, in their actual use in the market, as well as the purchase of vehicles and cost of hydrogen fuel, toward future popularization.
  • The parties will propose improvements in addressing these issues, and collaborate with the national and local authorities, and hydrogen station operators, to advance discussions on the necessary support and cooperative systems required to build effective mechanisms that lead to reduced CO2 emissions through the future widespread introduction of FCETs.

ruck operations underpin the daily logistics of convenience stores that support people’s daily lives. In particular, delivery trucks that distribute products such as pre-packed meals handle multiple delivery operations in one day, and are required to drive long distances over extended hours. Fuel cell vehicles that run on hydrogen, which has a higher energy density, are considered effective under such operating conditions that require them to have sufficient cruising range and load capacity as well as fast refueling capability. The cruising range for light-duty FCETs developed by Toyota and Hino will be set at approximately 400 km, aiming to meet high standards in both environmental performance and transport efficiency expected as a commercial vehicle.

To achieve growth in demand for hydrogen, hopes are held for the introduction of fuel cell commercial vehicles, such as trucks and buses, that use more hydrogen compared with passenger vehicles. With commercial vehicles, depending upon their intended use, it is also possible to know the driving range and to plan operations systematically, including handling of refueling with hydrogen. But issues still remain for their full-scale introduction, including reduction of vehicle price and the cost of hydrogen, and improvement of the convenience of hydrogen stations.

Given this situation, the five companies are making efforts to promote the establishment of an environment for the popularization of fuel cell vehicles, not only of light-duty trucks, but also of commercial and passenger vehicles. They also aim to collaborate with the national and local authorities, and hydrogen station operators, investigating various measures through the operation of light-duty FCETs in logistics settings, in order to tackle improvements and to resolve issues.

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Toyota and Hino to Co-develop Fuel Cell Truck

Toyota Motor Corporation (Toyota) and Hino Motors, Ltd. (Hino) have agreed to jointly develop a heavy-duty fuel cell truck, and to proceed with initiatives toward its practical use through verification tests and other means.

Toyota and Hino are determined to take proactive action toward resolving global environmental issues as one of the most important corporate tasks. The two companies have declared ambitious goals to reduce CO2 emissions by 2050 and are developing electric vehicle technologies for widespread use in society.

In order to achieve further reductions in CO2 emissions, major improvements will be required in the environmental performance of heavy-duty trucks, which account for about 60 percent of the total CO2 emissions from commercial vehicles in Japan 2.

For the electrification of commercial vehicles, the optimum powertrain must be adopted to ensure both outstanding environmental performance and just-right practicality as a business vehicle in terms of cruising range, load capacity, and other aspects depending on the usage.

Heavy-duty trucks are typically used for highway transportation; therefore, they are required to have sufficient cruising range and load capacity as well as fast refueling capability. For this reason, fuel cell vehicles that run on hydrogen with its higher energy density are considered effective.

The heavy-duty fuel cell truck in this joint development project is based on Hino Profia, and is being developed taking maximum advantage of the technologies both Toyota and Hino have cultivated over the years. The chassis is specially designed with the optimum packaging for a fuel cell vehicle, and steps are being taken through comprehensive weight reduction to ensure a sufficient load capacity.

The powertrain is equipped with two Toyota fuel cell stacks that have been newly developed for Toyota’s next Mirai and includes vehicle driving control that applies heavy-duty hybrid vehicle technologies, developed by Hino. Also, cruising range will be set at approximately 600 km, aiming to meet high standards in both environmental performance and practicality as a commercial vehicle.

Toyota and Hino have positioned hydrogen as an important energy source for the future and have worked together on developing technologies and spreading and innovating fuel cell vehicles for over fifteen years since their joint demonstration trials of the fuel cell bus in 2003. Going forward, Toyota and Hino will further strengthen its partnership and accelerate efforts toward the realization of a hydrogen society.

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Hino Achieves 100,000 Sales Mark in Malaysia

Hino Motors Sales (Malaysia) Sdn Bhd (HMSM) has celebrated another milestone by delivering the 100,000th unit HINO truck to its existing customer, Ikhasas Resources Sdn Bhd (Ikhasas Resources).

The joyous occasion was marked by an official handover ceremony during the Hino Chinese New Year Open House held at HMSM Headquarter in Petaling Jaya. 

Leveraging its empire for more than 40 years here in Malaysia, and marked the 100,000 units of product sales in Malaysia, Hino proves its trusted product and stability in the Malaysian market as well as proving the products aligned to Customer’s satisfaction and trust and confidence. 

“Since our establishment in Malaysia in 1977, HMSM has grown and reached the accumulated sales of 100,000 units. We are motivated to know that we have stood as part of the logistics and distribution industry in Malaysia to delivering the goods with our passion ‘Transporting Every Happiness’. Thank you to all our esteemed customers for the continuous support and trust with the HINO Brand,” said Managing Director of HMSM, Atsushi Uchiyama.

Taking the opportunity of the 100,000th vehicle sales celebration, Atsushi Uchiyama presented an appreciation reward to Dato’ Roslan Zainal, the Director of Ikhasas Resources, a Japan Trip plus the opportunity to visit Hino Motors Limited.

The 100,000th unit truck, HINO 500 Series- model FM2PN1D, with drive configuration 6×4, it is the ideal medium-heavy duty truck for operators. Bringing the HINO’s chassis versatility, the outstanding range of trucks continues to offer medium-duty trucks buyers a total flexibility and satisfaction. 

There are 100,000 units of HINO vehicles now navigating in Malaysia and this portrays the Trust & Confidence from all Malaysian customers align with the convenience of its Sales, Services and Spare Parts centres. Endowing the immense sales record, HMSM targets to give the best support to the Customer through its Total Support activities that include the after-sales components, Services, and Spare Parts.

“This achievement was brought not a single-handed with our Company’s high QDR: Quality, Durability, and Reliability products but also by our Total Support values. Total Support is Hino’s unique concept. We take good care of our customers and their businesses, striving to meet their business requirements and help them to achieve their success. We keep ‘Maximise Vehicle Uptime and Minimise Vehicle Lifetime Cost’ as our fundamental and continue to build a business relationship to become our Customer’s true partner,” added Atsushi Uchiyama in his speech.

Likewise the previous year, the Malaysian Automotive Association (MAA) has released vehicle sales data by brand and HMSM ranked the No.1 Position in the Overall Truck and bolted 37.0% market share in Malaysia. In the bus segment, HMSM clenching more than half of the market share in Malaysia with 61.9%. Throughout the year 2019, HMSM has successfully achieved sales of 5, 520 units sold with the market share 38.1% and entitled as No. 1 position in Overall Truck and Bus.

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HINO TOTAL SUPPORT CUSTOMER CENTER (HTSCC) REACHES 10,000 TRAINEES  

On top of accelerating its momentum in developing high-quality products as well as monitoring the statistics of product sales, Hino also believes in providing support, anticipating potential needs of the customer, and offering solutions that reflect customers’ voices.

The establishment of Hino Total Support Customer Center (HTSCC) in Sendayan is one of the catalysts for customers and those in the region to improve in terms of cost, range and quality of services in their business, and also the acknowledgment of road safety.

In Malaysia, HTSCC has entitled as the only training center for commercial vehicle industry and the first Hino training center that is built outside its home country as Hino sees Malaysia has the potential in developing incessant support to commercial vehicle industry. As we generally known, the land route and ground transportation is the main distribution mechanism to most of the logistics commerce in Malaysia.

HINO trucks1

Operating since 2015, HTSCC is constantly updating its programs and increasing the list of training courses according to the industry needs. At HTSCC, customers and drivers have the opportunity to undergo training programs that are emphasized on safety driving skills, safety and eco-cien driving, driver familiarisation and so forth. All these curricular and practical trainings are aimed to minimize life-time cost by increasing up-timed and decreasing operational cost.

Heading to 2019, Hino is able to reach its goal in after-sales values and bringing up the awareness on safer roads involving commercial vehicles, as the training center had received a fortuitous number of trainees that undergo the training program throughout the year 2018. Since its establishment, HTSCC has received continuous support and encouraging responses regularly from the logistics industry, nationwide.

HTSCC is deemed in giving constant exposure on the importance of safety driving skills and the right techniques on vehicle operation, which ultimately will bring understanding on fuel-saving consumption and expertise to reduce the risk of an accident to occur.

“When road accidents happen, apart from the tragic loss of lives, not many people are aware of the cost to businesses. These costs can be in the form of repairing the said vehicle, the insurance paid out to the affected families, the domino effect and disruption to business flow when traffic came to a halt and most importantly the reputation cost to the said company or brand and the country in general,” said Ken Iwamoto, the Managing Director of Hino Motor Sales Malaysia.

Hino_HTSCC (1)

In long-term achievement, Hino believes, Malaysia will be one of the developed countries with minimal road hazard cases and injuries on the nation’s highways.

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Hino Malaysia and The Community Chest Donate New Bus To SJK (T) Kangar

sdr

Hino Malaysia yesterday handed over a new Hino XZU720L1 mini bus to The Community Chest (TCC), a charitable NGO which then donated the bus to SJK (T) Kangar at a handover ceremony held at Hino Malaysia headquarters in Petaling Jaya.

sdr

The bus, which was purchased by TCC from Hino Malaysia at a special price, was donated to the school in Kangar to facilitate the pupils’ extra-curricular activities which usually involve a large number of participants, and also as a daily mode of transportation for the students.

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It is said that this is also an effort to improve the students’ attendance and provide them with a safer way to travel to school and back.

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“For the past eight years, TCC has contributed and been involved in numerous projects to upgrade many schools in Malaysia. This bus sponsorship program is TCC’s first initiative in the area of movable asset contribution to a school, and we are glad to have formed a smart partnership with Hino Motors Sales Malaysia in providing this 25-seater school bus benefiting the only Tamil school in Perlis,” said Mr.Tan Kong Han, TCC’s administrator.

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The XZU720L1 bus, which is also known as the Hino Mini Bus, is powered by a 156 PS engine which is paired to a 6-speed manual gearbox. The bus is equipped with ABS. EBD, tubeless tyres, Energy-Absorbing Steering Wheel, and a speed limiter set a 100km/h.

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The bus was officially handed over by the Managing Director of HMSM, Mr.Ken Iwamoto, to Mr.Sreetharan Selwaraju, the chairman of PIBG SJK (T) Kangar.

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Hino Delivers 10 Trucks To Hitachi  

Hitachi Transport System (M) Sdn. Bhd(Hitachi TS) recently took delivery of 10 units of Hino 300 Series range of light-duty truck and 10 units of 500 Series range of medium-duty truck at their newly opened cold warehouse, with attendance from both companies’ management teams.

Congratulations to Hitachi TS on their cold warehouse Grand Opening Ceremony in Nilai & to their new fleet purchase of HINO trucks! As we continue strive to provide our Hino Total Support, we are excited to associate with Hitachi TS and will assist in their business needs continuously.

The vehicles were purchased from Soon Seng Truck & Parts Sdn. Bhd. (Song Seng), one of the reputable authorized HINO dealers in the southern region. Hitachi TS is impressed by HINO’s commitment as a principal in supporting Song Seng.

Hino Motors Sales (Malaysia) Sdn Bhd (HMSM) is committed to provide Hitachi TS with comprehensive training to their drivers. The wide service network provided by HMSM impressed Hitachi TS, with its extensive network of 110 authorised outlets provides Sales, Service & Spare Parts to customers. Excellent after-sales service has always been one of HMSM’s strength since its inception in Malaysia since 1977.

Hitachi TS was incorporated in 1988 and currently has an operating fleet of 87 units with the support of 475 dedicated employees. The 5,000m2 new cold warehouse in Nilai, which will commence operations on 1st November 2018, marks the embarkation of Hino in cold chain logistics business.

The establishment of this new facility aims to better respond to customer’s requirements in cold chain distribution. Besides providing temperature controlled warehousing and delivery service that complemented with security management system, Hitachi TS also aim to create value to customers by introducing Smart Logistics Technology into the logistics service they are providing.

The handing of a mock key of the trucks by HMSM Managing Director, Mr. Ken Iwamoto to the MD of Hitachi TS, Mr. Akihito Nii was witnessed by both management team and staffs from Hitachi TS and HMSM.

Hitachi HINO 02v

Mr. Ken Iwamoto said, HINO’s mission is not only to develop a product which is a perfect fit for each customer’s business but also “To Keep 100% Up-Time’ and ‘Minimise Vehicle Life-Time Cost’ through our strong after sales support.

Our HINO Total Support Service team will fully provide Hitachi TS with comprehensive support to ensure their daily logistic operations run smoothly, thus “Two Value” which “To Keep 100% Up-Time” and “Minimise vehicle Life-Time Cost” as our fundamentals.

With our HINO Total Support Customer Center in Sendayan, we go one step further to deliver the best support to our customers with necessary trainings and safety driving techniques to skill up their driver and ensure their trucks are looked after well.

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