Continuing from its historic sales performance result
last year, Volvo Trucks has recently delivered 10 units of Volvo FM440 truck to
Multimodal Freight Sdn Bhd (Multimodal), marking its first truck delivery to a
key customer this year. These units are in addition to the 40 units of Volvo
trucks which Multimodal had taken delivery last year, bringing to a total of 50
trucks. As of now, Multimodal owns a total of 200 trucks in its fleet that only
consists of one brand, which is Volvo.
a wholly-owned subsidiary of Keretapi Tanah Melayu Bhd (KTMB), was first established in 1989 as a forwarding company to handle KTMB’s locomotive or rolling stock
import shipments, and to serve railway cargo customers that required forwarding
The company then grew and obtained its haulage licence in 1991 to
capitalise on the growing containerisation industry back then. In 1995, Multimodal
became a first time customer of Volvo Trucks by buying 30 units of the Volvo
FL10 model to support its business. Over the years, it continues to add more
Volvo trucks to its fleet and is today a key customer of the Swedish truck
handover ceremony was held recently at Volvo Trucks’ Port Klang dealership to
officially mark the delivery. The event was attended
by Mohd Hasdey Bin Yaakob,
CEO of Multimodal Freight Sdn Bhd and Mitch Peden, Managing Director of Volvo
Malaysia Sdn Bhd, and together with their respective management team. A limited edition truck scale model was presented to
Multimodal to mark the occasion.
Mitch Peden, Managing Director, Volvo Malaysia Sdn Bhd
commented, “We would like to thank Multimodal for their steadfast support and
trust given to the Volvo brand. Our customer’s
success is our success too, and we make it our responsibility to ensure that
our products and services are providing the best outcome and return on
investment to our customers such as Multimodal. Volvo FM is an ideal
all-round player in our range of trucks, and its first-class driving features
and properties will provide Multimodal with many levels of flexibility and
During the handover, Multimodal also signed
up for Volvo’s Gold Service Agreement for all the 50 units of trucks, which
will cover preventive maintenance and repairs. As part of this service
agreement, Multimodal also gets to enjoy an added feature called Volvo Uptime
Promise, which was first introduced to the Malaysian market last year. This
unique benefit will provide monetary compensation to Volvo
Trucks’ Gold Service Agreement customers if their truck experience a breakdown
time that exceeds Volvo Trucks’ 12 hours of committed time to put the truck
back on the road.
Mohd Hasdey Bin Yaakob,
CEO of Multimodal Freight Sdn Bhd said, ”Multimodal is a logistic company with vast capacity and capabilities not
just to support the rail freight volume from our parent company; but also to
meet the transportation requirements of other local and overseas customers. As
such, we require strong performing trucks and reliable aftersales support from
our truck partner to help us maintain our service quality to our customers.”
“We have been using Volvo Trucks for over 20 years now
and we have been very pleased with the performance, safety features and fuel
efficiency. The trucks’ comfortability, power and great maneuverability have also
helped us to retain good drivers and attract new recruits. I am very comfortable
to have Volvo Trucks maintain the fleet for us. After all, our focus is to grow
our transport business. The Volvo Gold Service Agreement assures me that our trucks
are in the good hands of the experts, who can help to ensure the best possible
truck uptime,” he added.
Peden further shared, “The signing of
the Gold Service Agreement by Multimodal also symbolises a strong
relationship that we have managed to earn and build with our customer over the
years. With great product features and benefits such as Volvo Uptime Promise, high productivity, lower fuel costs and driver
training, we know that we can help our customers make a difference to their
business bottom line.”
Volvo Trucks today announced
that it has logged its best truck sales performance in the history of its 50
years of business operation in Malaysia with a total of 479 units of prime
movers and rigid trucks sold to customers in the financial year 2019. The
figures represent a 6.5% increase, selling 29 units more than the 450 total
units sold in 2018.
of the 2019 total trucks sold, more than 70% are of the Volvo FM models, while
the rest were made up of Volvo FMX and Volvo FH models.
Mitch Peden, Managing Director, Volvo Malaysia Sdn Bhd
said, “We are extremely pleased to have achieved such
a remarkable and record-breaking overall result for the year despite some market challenges such as the
changes in regulations, more intense competition and stringent loan approvals. Our
sales volume increased despite the local heavy-duty truck market having experienced
a decline by an estimate of 13% last year.
performance is a positive sign of Volvo Trucks’ continuous and sustained growth
in Malaysia, enabling us to start the new year with stronger momentum and
Volvo Trucks’ stellar
performance also helped increase its market share in the prime mover segment to
26% in 2019, in spite of a stagnant growth for prime mover segment last year, based
on data released by the Malaysia Automotive Association (MAA).
According to Volvo
Trucks, its sales volume has been growing in the past 10 years with a Compounded
Annual Growth Rate (CAGR) of 13% since 2010, and taking a leading position in
the prime mover segment.
“Our stellar truck sales performance in 2019 is the fruit of our labour
from all the continuous commitments we have underscored in conjunction with
Volvo Trucks’ 50 years’ anniversary in Malaysia. It is a very significant achievement
for us, which is partially supported by fleet replacement exercises by several
of our key customers,” added Peden.
In conjunction with its 50years’ anniversary, Volvo Trucks had also
introduced several improvements
on product and service quality for enhanced aftermarket
support. Among these were the launch
of Volvo Uptime Promise, a first-in-the-market
feature for its Gold Service
Agreement customers. This unique benefit provides
monetary compensation to customers who has a truck on a breakdown time that
exceeds Volvo Trucks’ 12 hours committed time to put the truck back on the
“The introduction of Volvo Uptime Promise has helped to strengthen our aftermarket offers and value proposition in the market through the Gold Service Agreement, and this is one of the important contributors to our success last year. Eventually, truck uptime is very crucial for transport operations and we are very committed to helping our customers maintain this aspect,” Peden commented.
Volvo Uptime Promise also includes effective planning and prediction of truck
component wear and tear, enabling Volvo Trucks to proactively help their customers
plan truck maintenance schedule.
year, our management team took the opportunity to visit many of our key
customers in various parts of Malaysia and to celebrate our 50 years’
anniversary with them. We recognize the importance of customer engagement and
we want to understand their business needs and further strengthen ties,” said
also shared that many of Volvo Trucks’ key customers in Malaysia have grown
together with the company through repeated purchases.
attributed their support and trust to Volvo Trucks’ continuous improvement in
enhancing quality deliverables for its products and services, and consistent
aftermarket support through all its 13 dealers in the country. This also include
value-added features that offers 300,000km warranty and 24 months’ fitted parts
warranty, and financing scheme by Volvo Financial Service (VFS) with 2.88%
special interest program for customers who fulfilled selected criteria.
addition, last year the company also introduced two other features in its
product offering, the Volvo Torque Assist (VTA) and Active
Safety Package, which help to improve on fuel efficiency and streamline
the execution of safe driving on the road respectively.
“We want our customers to know that we truly value their loyalty and
support and that Volvo Trucks is committed to be their long-term partner. The
strong relationships that we have built with our customers is without a doubt,
a very significant factor to our success. We continue to look forward to
progress into this new decade with them,” Peden concluded.
Volvo Trucks, one of the world’s largest heavy-duty truck brands, recently launched its corporate social responsibility initiative comprising the contribution of a heavy-duty Volvo FM330 4×2 rigid truck complete with customised body frabrication to the Kechara Soup Kitchen Society (KSK) , a registered non‐profit organisation that provides food sustenance and basic medical care for the homeless and poor communities in Malaysia.
The initiative is part of Volvo Group’s global corporate social responsibility programme called the Seasonal Gift which is carried out annually around the globe, with the key objective to creating better welfare and prosperity for local communities by supporting meaningful social causes.
The truck, once handed over to KSK, will serve as a multi-purpose vehicle for food collection and distribution, mobile clinic and mobile space for educational activities for poor communities in the rural areas.
Mitch Peden, Managing Director of Volvo Malaysia shares, “We at Volvo Trucks are very excited to have identified KSK as the beneficiary of our Seasonal Gift corporate social responsibility fund. The decision to donate a truck to KSK was a logical one, given that all their charity work is fully in line with Volvo Trucks’ core values of quality, safety and environmental care.
“KSK’s charity efforts emphasise on reducing hunger and social issues, which help raise the quality of life for the homeless and poor families from all backgrounds. We also understand that KSK has been actively running a food bank programme and had been facing several logistical challenges. Thus, we believe our truck can truly help KSK to operate more effectively for the benefit of the communities.
“At Volvo Trucks, our dedication to social responsibility means that we support a range of health, safety and educational projects. And the majority of our social commitments take place at the local level where we can directly make a big difference,” Peden adds.
KSK was founded in 2006 as a non-profit organisation that offers street distribution of free food, drinks and basic first aid to the homeless and those in need, regardless of race or religion.Over the years, KSK had also established mobile clinic that gives free health checks and counselling services to the homeless and poor, and a food bank programme through partnerships with brands such as Tesco, AEON, Munchy’s and The Westin Hotel. The organisation operates based on its motto ‘Hunger Knows No Barriers’ and its belief that compassion for the less fortunate should be as wide reaching as possible. Since it started, KSK has delivered over 1.5 million meals to-date.
Henry Ooi, President of KSK said, “We are very honoured to receive this generosity from Volvo Trucks and its partners who are supporting this truck donation initiative. Through our food bank programme, we collect large amount of food surpluses from donors and deliver to multiple locations on a daily basis. In doing so, our drivers had to make multiple trips as we only have a small vehicle. This truck donation and fund-raising initiative spearheaded by Volvo Trucks will undoubtedly increase our efficiency and capacity, enabling us to save time and food wastage. We will definitely be able to help more people in the community too. For this, we are immensely grateful.”
Ooi also shared that KSK’s long-term mission is to reduce the flow of homeless people living on the streets by providing a building center as a place for training and assistance to help make the homeless employable and for them to re-enter society.
On the truck donation, Volvo Trucks said that it will take several months to have the truck fully ready. This is because it involves various aspects from designing, planning and building the customised truck body to handling matters concerning licensing and approvals. Thus, the actual handover of the completed truck will be done in the second quarter of next year.
As lead sponsor, Volvo Trucks will be donating the truck chassis and is also collaborating with industry partner Seri Zenith Engineering Sdn Bhd, a manufacturer of semi-trailers and bodies for commercial vehicles to plan and fabricate the custom-designed body of the truck specially for KSK.
According to Peden, the required fund for truck body fabrication is RM150,000, in which Volvo Trucks is hoping to raise funds and is inviting industry players to be part of this initiative by sponsoring a Platinum package of RM15,000 or a Gold package of RM5,000.
As of now, in addition to Seri Zenith Engineering, other industry players who have confirmed their participation in this fund-raising initiative as Platinum sponsors are Taipanco Sdn Bhd and Asian Trucker Media Sdn Bhd, and as Gold sponsors are the Association of Malaysian Hauliers (AMH) and Aimtrans Logistics (M) Sdn Bhd. Companies who contribute as Platinum sponsors will have their logos printed on the truck body.
Any excess of funds beyond the truck body fabrication cost will be donated to KSK. Parties who are keen to contribute may get in touch with Volvo Trucks’ headquarters in Shah Alam or donate directly to KSK’s Maybank account number 5122-3133-4874 by referencing it to ”Volvo Food Truck”. All donations for this initiative are eligible for tax deduction.
Apart from donating the truck chasis and spearheading this initiative, Volvo Trucks will also be covering the costs for acquiring Goods Driving License for the drivers and truck repair and maintenance. On top of that, Volvo Trucks will also be providing free training for KSK’s truck drivers on how to maximise all the safety and fuel-efficient features of the Volvo FM truck.
“As a leading heavy-duty truck brand in the industry, it is important that we take it upon ourselves to welcome and encourage the trucking community to come together and be part of this meaningful project. We believe this can be a great community effort that could bring a wider social impact. Beyond donating a truck, I also look forward to encouraging Volvo Trucks’ employees and customers to participate in KSK’s various charitable initiatives. At the end of the day, we want to create value and sustainability for the communities in the environment that we operate,” Peden says.
Peden also shared that Malaysia is one of the seven countries among Volvo Group’s global operations that has been awarded with the Seasonal Gift corporate social responsibility fund and that this is the second time Volvo Trucks in Malaysia has received it. Two years ago in 2017, Volvo Trucks used the fund for the Bario community in Sarawak, which went into the construction of fire-fighting system for the longhouse and five eco-shelters along the Kelabit community’s heritage trail in the jungle.
“This truly underscored the importance of Malaysia as a market for us. The nod we got from our global headquarters to carry out such high-impact charity projects and to give back to the communities here has made Volvo Truck’s 50th year anniversary in Malaysia this year so much more meaningful,” said Peden.
Volvo Trucks Malaysia introduced a number of service offerings to help customers maximise the uptime of their trucks.
Among the new services offered include an extended 24-month Fitted Parts Warranty for all Volvo parts purchased and fitted by authorised Volvo Trucks dealers in Malaysia as well as the implementation of the new Fast Track Service. Furthermore, Volvo Trucks will be extending the workshop hours of their flagship dealer in Port Klang starting from November this year.
Commenting on the new offerings, Mitch Peden, Managing Director of Volvo Trucks Malaysia said, “Quality is the foundation of everything we do, from the design of our trucks to the services, parts and support we offer our customers. The introduction of the new offerings aims at improving the quality of aftermarket service to maximise the uptime of our customers’ trucks. This of course helps improve the service level to their customers and drive competitive advantage through the value chain”.
24-MONTH FITTED PARTS WARRANTY
Starting from July 2018, all Volvo parts purchased from Volvo Trucks Malaysia come with a standard warranty coverage of 24 months, instead of the previous 12 months coverage. The warranty was extended via the introduction of the 24-month Fitted Parts Warranty programme, which applies to all parts purchased and fitted at Volvo Authorised dealers.
By offering extended warranties exclusively to parts purchased and fitted at Volvo Authorised dealers, Volvo Trucks is able to ensure that customers receive the best products and services possible. All service work will be carried out by qualified Volvo technicians in workshops equipped with state-of-the-art diagnostic systems, special tools and the very latest service literature, guaranteeing quality at all stages.
In addition to covering parts, the extended warranty will also cover labour, breakdown assistance and consequential vehicle damage.
FAST TRACK SERVICE & EXTENDED HOURS
The Fast Track Service is introduced to provide quality services for selected repairs within 2 hours. With the introduction of this service, appointments can be made in advance – reducing waiting time for customers, allowing the trucks to get back on the road quicker and in better shape than before.
To utilise the Fast Track Service, customers will need to first make a 48-hour advance booking. This allows Volvo Trucks to assign technicians, service advisors, pre-allocate a work bay, prepare parts and tools in advance.
The Fast Track Service is currently available at all Volvo Trucks owned dealerships in Malaysia. The service is provided exclusively for customers who have signed up for Volvo Blue or Volvo Gold Service Agreement.
In addition to the Fast Track Service, effective November 2018 onwards, Volvo Trucks’ Port Klang branch will be open from 8.30am to 11.00pm on weekdays and from 8.30am to 5.30pm on Saturdays.
The extended workshop hours offer additional flexibility to customers that are looking to service their trucks over longer operating hours. It also increases truck intake to the workshops, allowing Volvo technicians to service more clients each day.
“Since its launch in 2016, the Port Klang workshop has been fully booked”, commented Peden. “The extended hours now provide a larger timeframe for customers to send in their trucks with shorter appointment lead time. The rush of sending and collecting trucks during normal working hours is effectively a thing of the past now. It is important that we are able to be flexible within our business to meet the evolving requirements of our business partners”.
These new services ensure that Volvo Trucks owners spend as little time as possible in the workshop and more time on the road – maximising uptime and optimising overall productivity.