In an effort to offer an elevated level of comprehensive, efficient and professional after-sales care to its growing customer base, Isuzu Malaysia established a new flagship after-sales facility in Shah Alam, Selangor offering Isuzu vehicle owners and users with a new level of proficient and timely vehicle care.
Operated in partnership with Automotive Corporation Malaysia (ACM), a subsidiary of DRB-Hicom Bhd, the Isuzu Service Center (ISC) will be managed by a team of Japanese technical representatives from Isuzu Motors Limited, Japan supported by technicians who possess Isuzu’s i-Mec certification.
The new facility that also houses the Isuzu Technical Centre where trainee mechanics are developed was officially opened by the Chairman of Isuzu Motors Limited Susumu Hosoi and Group Managing Director of DRB-Hicom Dato’ Sri Syed Faisal Albar Syed Ali Rethza Albar.
According to CEO of Isuzu Malaysia Kenji Matsuoka, the Isuzu Service Center presents Isuzu with a platform to realize its corporate objective of fostering enhanced relationships with customers by effectively supporting their total ownership needs.
“Isuzu vehicles continually endear themselves due to their superior fuel efficiency, durability and reliability. With over 10,000 new Isuzu vehicles being registered every year in Malaysia, we hope that the ISC will be able to offer additional support to our dealer network and growing customer base by offering efficient and meticulous after-sales service” said Matsuoka.
By strategically locating the ISC in the central region close to the confluence of the major highway network and the logistics gateway to the country’s premier port, the facility is particularly suited to serve long-haul trucks as they ply the backbone of the country.
One of the key objectives of the ISC will be to provide quicker turn-around of vehicles calling in for service as a means of cutting vehicle down-times through a more competent workforce, greater parts availability and a more comprehensive facility that boasts of 16 work bays. “In doing so, we further hope to encourage a stronger maintenance, safety and environmental care practice among truck operators to call in to authorized service centres for periodical maintenance,” added Matsuoka.
The spacious 2-acre facility which will be completely equipped by the third quarter of 2017 will feature high-capacity hoists capable of raising medium and heavy-duty trucks, calibrated brake testers, exhaust emission measuring devices, tyre alignment and wheel balancing machines that will prepare commercial vehicles for their PUSPAKOM inspections. It will also have a spectrum of proprietary diagnostic equipment to troubleshoot or tune the latest range of Isuzu vehicles that feature powerful and efficient commonrail engines.
The Isuzu Service Center opens on Mondays to Fridays from 8:30am to 5:30pm while on Saturdays from 8:30am to 5:00pm. The facility also houses the 24-hour Isuzu Dr. Mobile breakdown service that is contactable through the Dr. Mobile hotline at 1-800-88-8000.