Hino Motors Sales (Malaysia) Sdn Bhd (HMSM) has officially launched its new and upgraded 3S (Sales, Service, and Spare Parts) centre in Johor Bahru.
Operated by authorised dealer Auto Skyline Sdn Bhd (Auto Skyline), the 3S centre will now serve as a one-stop solution centre for the customers in the Southern region.
From 1S to 3S
First appointed as a Hino 1S (Sales) centre in April 2002, Auto Skyline has been endeavouring in the coachbuilding industry since 1990. Strategically located in the industrial hub in Johor Bahru known as Kawasan Perindustrian Tebrau, the 8160-sqft centre is expected to build on Hino’s efforts to deliver the brand’s vision to the market and bolster customer confidence.
Drawing inspiration from the brand’s Japanese-inspired ideals and corporate identity guidelines, the facility has four service bays at the rear side, refreshment, free Wi-Fi connection, and a television in its fully air-conditioned customer lounge.
One-stop solution centre
HMSM Managing Director, Atsushi Uchiyama said, “We appointed Auto Skyline as Hino Authorized 3S centre to offer a one-stop solution under one roof to our customers. One-stop solution centre is known as customer-centric main angle in our industry and this will enhance the confidence of our customers from the point of deciding to purchase a Hino. With the full range of service under one roof, we aim to enhance customer service and excellent experience of owning a Hino vehicle.”
“As a reliable business partner, customers remain at the heart of everything we do, and this 3S centre is convenient for the customer from making inquiries about the latest Hino models to purchasing one and getting all the required after-sales services,” he added.
Confident with HINO brand as it has been in Malaysia for more than four decades, Auto Skyline Managing Director, Beck Kuang Chiaw shared his mission on the new 3S centre, “With the growth of our business, we find that it is imperative to offer a one-stop solution under one roof to our customers. The decision to upgrade is based on the confidence in the future and potential of HINO in Malaysia, especially in Johor state.
Quality, durability, reliability
“I strongly believe that HINO products with its QDR: Quality, Durability, and Reliability will continuously be trusted by our customer and be chosen to contribute to their business. Upgrading from 1S to 3S centre is indeed a great investment especially for future business development,” he added.
Leveraging its empire for more than 40 years in the country, Hino Malaysia continues to master its performance in Sales and After-Sales Services through various customer engagement programs to give the absolute experience of Sales, Service, and Spare Parts.
With the new 3S centre and the strategic location in Johor Bahru, we have strengthened our Total Support that provides the best support solutions that optimally suit their needs. We help our valued customers make the most of their Hino trucks and busses by providing comprehensive follow-up service in the spirit of Total Support.
Auto Skyline, the new HINO Authorized 3S centre, is located at PLO 178, Jalan Angkasa Mas 6, Kawasan Perindustrian Tebrau 2, 81100 Johor Bahru, Johor.