Scania Malaysia introduces 2-years free maintenance program
Scania Malaysia has made it even more profitable to invest in a Scania with the introduction of two years free Scania Maintenance. This is in addition to the two years free Scania Assistance and ten years free Scania Fleet Management that already comes with Scania vehicles ordered today.
Scania Maintenance is part of a range of maintenance from Scania Contracted Services. It includes assistance call-out charges, travelling charges to/from the breakdown site, inspection for factory recommendation, lubricants, filters and labour for maintenance.
“Now it is free for every Scania Truck, Bus and coach chassis for two years (subject to mileage limit). That said, Scania vehicles are precision machines backed by over one hundred years of intelligent engineering tradition. So it makes sense to have a contract with Scania for all repair and maintenance needs,” said James Armstrong, Managing Director of Scania Southeast Asia.
“Our maintenance procedures are proactive to avoid time-consuming and costly problems from occurring to maximise our customers’ uptime and operating economy. They also give our customers predictable maintenance costs so that they can focus their Last year, Scania Malaysia launched a new Scania Assistance number 1800-08-8500 (+603 5590 9077 for international calls) with an improved call-centre system based on Scania global standards. It is an operator-based call-centre that operates 24/7, 365 days a year.
The improved call-centre system allows Scania to track and follow-up on the status of any customer’s case from start to completion; keeping the customer informed throughout the entire process. This allows the customer to plan and re-organise their fleet movements better in the event of a particular vehicle needing assistance.
Scania Malaysia also launched Scania Fleet Management last year, for customers to gain more control over their vehicles. It is a set of services that connects the vehicles with customers’ office through a communicator device. Scania customers will get vehicle data, fleet position and reviews of driving performance.
By just focusing on these details Scania customers can make informed decisions and take the necessary actions to increase the productivity of their fleet. Vehicle and driver performance can save up to 10% in fuel economy if Scania Fleet Management is used together with Scania Driver Support, Driver Training and Coaching services.
“At Scania, we continue to put our customers’ operations at the centre of the entire value chain. Scania’s wide range of quality products and services are constantly improving and optimised for our customers’ needs,” said James. “The addition of Scania Maintenance to Scania Assistance and Scania Fleet Management strengthens Scania’s total solutions to help our customer achieve the best profitability.”