In an effort to provide customers with more efficient and timelier after sales services, MAN Truck and Bus (M) Sdn Bhd has launched a new outlet in Port Klang.
Located at Lingkaran Sultan Mohamed 2 in Port Klang, the outlet, which spans over 91,000 square feet, has been operating since August.
According to Man Truck and Bus Malaysia, the vast space is ideal for customers as there is ample parking space for both vehicles that come in for servicing, as well as new stock that is ready to be delivered.
There are six service bays and an extensive list of the latest equipment and tools available, enabling the outlet to service up to 12 vehicles at the same time.
Some of the available equipment includes the latest MAN Cats 3 Diagnostic system.
While waiting for their truck or bus to be completed, drivers can relax at the customer lounge area within the facility, which offers complimentary refreshments as well as free Wi-Fi connection.
MAN Truck and Bus (M) Sdn Bhd (MAN) has opened its new service centre in Port Klang to offer fleet operators and customers with more efficient and timelier vehicle care.
The new service centre which began operations in August this year, is located at Port Klang’s Lingkaran Sultan Mohamed 2 and spread on a total area of 91,000 square feet, offering ample parking spaces both for vehicles to be serviced and for stock of new vehicles to be delivered.
A 2-storey building and the workshop takes up 21,000 square feet, with a customer lounge area within the building that provides complimentary refreshments and wi-fi connection to drivers and customers waiting for their vehicles to be serviced.
Several vehicle handovers have already taken place at the new centre since it commenced operations.
Nine MAN TGS 28.440 6X2 prime movers including one with MAN XLion range that comes equipped with MAN Genuine Roof Top Air Conditioner RTX 2000, were recently handed over to Taipanco Sdn Bhd and Shallas Sdn Bhd. Three other units were handed over to Eminent JV Group Sdn Bhd.
Commenting on the new service centre, Choy How Sing, Director of Eminent JV Group Sdn Bhd who is a first time customer said, “I am delighted that the new MAN service centre is so near to where we are and I am confident MAN will be able to provide us with the best service for our vehicles’ needs”.
The Port Klang service centre is headed by branch operations manager, Gopinathan Chellayah and his team who are well trained to provide a comprehensive range of MAN services, including the Mobile24 breakdown service that offers 24/7 support.
Customers can also be assured they can purchase original MAN spare parts and accessories with a spare parts warehouse in the premise. The service centre is opened six days a week from 8.30am till 6.00pm.
MAN Truck & Bus has delivered 1,300 chassis for city buses to Singapore over the last eight years. In late October 2018, the 1,000th vehicle was symbolically handed over to its new owners.
Since 2011, MAN Truck & Bus has delivered some 1,300 vehicles to its local importer, ST Engineering Land Systems (STELS). “Thanks to the successful partnership with STELS, MAN Truck & Bus has been able to evolve into one of the strongest brands in the Singaporean commercial vehicle market in recent years,” says Christian Schuf, Head of Sales & Product Bus at MAN Truck & Bus Asia Pacific.
The 1,000th bus was symbolically handed over to the Land Transport Authority (LTA) during the Singapore Business Night in front of around 800 guests invited by ST Engineering Land Systems. “We are delighted with this success – but also with the important contribution we and our vehicles make towards efficient and sustainable transport in Singapore,” explains Rudi Kuchta, Head of Product & Sales Bus at MAN Truck & Bus, adding: “Our success is built in part on meeting the diverse needs of our customers with an extensive product range.” Specifically, 12-metre rigid buses, 18-metre articulated buses and 12-metre double-deckers are all based on MAN Truck & Bus’ city bus chassis. These are assembled by Malaysian body manufacturer Gemilang.
“Just last year, MAN Truck & Bus Asia Pacific received a major order for 500 double-decker and single-decker buses for Singapore – selling more vehicles in the process than ever before in a single year,” Schuf notes. The A95 six-wheel low-floor chassis, which the double-decker city bus is based on, is fitted with a Euro 6 engine that produces 320 hp (235 kW), in addition to a six-speed ZF EcoLife gearbox. Meanwhile, residents and the environment are both respected due to the vehicles’ low noise and exhaust emissions. A safe and comfortable driving experience is ensured for both drivers and passengers thanks to the electronic brake system (EBS), along with ABS, ASR and the electronic stability programme (ESP). The lower deck contains a wheelchair space. In addition, special seating is available for older people and passengers with reduced mobility. The low-floor double-deckers, specially engineered for the Asian market, are used on urban routes.
“In close partnership with STE Land Systems and body manufacturer Gemilang, we are constantly working on new concepts, including three-door versions for an improved passenger flow and an optimised interior layout for higher passenger capacities and lower vehicle weights,” Schuf explains.
Customers can also benefit from a strong sales partner, comprehensive customer service and on-site training. “The numbers prove how well this is received: In recent years, we have not only sold more than 1,000 buses in Singapore, but 1,000 trucks as well. We are proud of this remarkable success story,” says Christian Fischer, Head of International Key Account Bus at MAN Truck & Bus.