Honda Malaysia has issued a clarification over the rear brake specifications of the new Honda City E, following a discrepancy in its promotional materials that sparked questions among customers.
The issue came to light after a customer highlighted that the Honda City E was fitted with rear drum brakes, despite promotional information indicating otherwise. The matter subsequently attracted attention online, prompting Honda Malaysia to clarify the actual specification.
In a statement, Honda Malaysia confirmed that the New Honda City E variant comes with rear drum brakes. The company also thanked the customer who highlighted the discrepancy and said it had reached out to resolve the matter amicably.
Was there a problem with the car?
According to Honda Malaysia, the issue was with the published promotional information, rather than a newly identified mechanical fault.
The company reassured customers that the rear drum brake system complies fully with its safety and quality standards. While some buyers may prefer disc brakes, drum brakes remain a conventional braking system used in many passenger cars, particularly on the rear wheels.
The important distinction here is that customers should receive accurate information about a vehicle’s specifications before making a purchase. When promotional materials state that a car comes with a particular feature, buyers naturally expect the delivered vehicle to match that description.
What is Honda Malaysia doing about it?
Honda Malaysia said all existing promotional materials for the new City would be retracted, with updated information to be issued across authorised dealerships and online platforms immediately.
The move is intended to ensure that prospective buyers have the correct specifications when comparing variants or making their purchasing decisions.
For customers considering the Honda City E, the clarification provides a straightforward answer: the variant is equipped with rear drum brakes, and Honda Malaysia has confirmed that the system meets its safety and quality standards.
Ultimately, the Honda City E does come with rear drum brakes. The controversy arose from an error in the promotional materials, which Honda Malaysia has acknowledged and is correcting.
That being said, it is a reminder that accurate specifications matter just as much as the car itself when it comes to setting customer expectations.
