In line with its core principal of ‘digital first’, Volkswagen Passenger Cars Malaysia (VPCM) has taken further steps to digitalise its aftersales to offer safe, professional aftersales care to its owners with Online Service Booking and Service Cam services.
Customers are now able to book their service appointments from the comfort of their homes with OnlineServiceBooking. Available on both desktop and mobile, the process is easy and convenient as customers only just need to select their preferred dealership, preferred date and time, key in their vehicle details, An Aftersales advisor will then be in touch to confirm the appointment booking.
Another digital-first is ServiceCam, which complements the next service step to offer convenience to Volkswagen owners. Owners now have more flexibility with their time after sending their vehicle in, while still be able to make informed decisions without having to physically be at the service centre.
With Service Cam, their respective Service Advisors will share a detailed walkthrough video of the vehicle along with recommendations on parts replacements, if required. This service only highlights parts that are not covered within the scheduled service maintenance, after which the customer can review these parts to decide whether to accept or decline the job.
All Volkswagen dealerships have taken steps to reinforce the strict precautionary guidelines set by the Malaysian Government to ensure the safety and peace of mind of Volkswagen customers.
These stringent hygiene processes are part of the Volkswagen #Safehands initiative – and now the move towards digitalizing aftersales work to provide even more assurance to customers to ‘return’ to Volkswagen dealerships in the ‘new normal’, especially those who may not feel comfortable waiting at the service centre or being out of their homes.
Service Cam further complements #Safehands contactless initiatives as the customer only needs to drop off their key and confirm vehicle acceptance and undergo 5-Star Service Check digitally.
Volkswagen Passenger Cars Malaysia and local denim streetwear brand Tarik Jeans has launched the second instalment of its exclusively-designed capsule collection, “Modern Nostalgia pt. 2”.
The collaboration kicked-off earlier this year in February, with the objective of raising funds and awareness for the endangered Malayan Tapir.
Similarly to the first instalment, “Modern Nostalgia pt.2” is a limited-run capsule collection. While “Modern Nostalgia” featured Volkswagen models combined with Tarik’s local vintage design elements, the more premium “Modern Nostalgia pt.2” draws its inspiration from the raw, rugged and hands-on workshop life.
The new designs shift gears to capture Volkswagen’s racing heritage and spirit whilst incorporating performance-themed colours that motorheads and car enthusiasts will approve. “Modern Nostalgia pt. 2” comprises of a variety of high-quality apparels such as denim jackets that retail at RM259, work shirts at RM159 and t-shirts at RM79.
Merchandise from the complete “Modern Nostalgia” collection can be purchased on Tarik Jeans’ website, Shopee and Zalora. A total of 50 percent of all proceeds generated from the sales of this campaign will be donated to the Kenaboi Forest Reserve in Negeri Sembilan on World Tapir Day on 27th April 2021.
The Malayan tapir is the only Asian species native to the island of Sumatra, Peninsular Malaysia and Southern Thailand with a distinctive coat pattern.
The tapir has a lifespan of up to 30 years, but agricultural developments and deforestation, being hunted for food and sport and illegal animal trafficking have resulted in an alarming decrease in their numbers.
It is estimated that there are only less than 3,000 of them left.
Volkswagen Passengers Cars Malaysia (VPCM) has officially launched the new Passat R-Line.
The sportier big brother of the Passat Elegance, the new Passat R-Line is priced at RM203,411.18 (without sales tax) and is locally assembled at the Volkswagen plant in Pekan.
Taking its inspiration from the Volkswagen R models, the Passat R-Line completes the current Volkswagen R-Line range in Malaysia.
The sedan is decked with special performance interior and exterior trims that enhances its overall appearance. This includes new R-Line front and rear bumpers, side R-Line badge, chrome trims and 19” Verona alloy wheels.
There is also an all-LED headlight system, front and rear sequential turn signals and a three-wing taillight design completes the overall look.
As for the interior, the R-Line trim is evident on the Nappa carbon-style black leather seats, steering wheel and aluminium sports pedals, and black roof headliner.
The R-Line identity is visible on the seats, leather multi-function steering wheel, complete with shift paddles and ergonomic multifunction buttons; aluminium sports pedals; and aluminium front and rear scuff plates.
The new Passat R-Line is also fitted with ErgoComfort electric seats in Nappa carbon-style black leather seats for optimum comfort. The driver seat is also equipped with memory and massage function.
Under the hood, the Passat R-Line comes with the same 2.0 TSI turbocharged engine as the Passat Elegance, paired with a new and improved 7-speed wet clutch direct shift gearbox (DSG). Together, they produce an output of 190 PS and torque of 320 Nm.
The fuel economy of the Passat R-Line is approximately 6.5l/100 km.
Driving experience is enhanced with Dynamic Chassis Control (DCC) and Driving Mode Selection that allows for the driver to customise and select up to 15 driving style preferences.
Front seats are 14-way ErgoComfort seats in Nappa carbon-style black leather, while the driver seat also comes with massage and memory function.
A 11.7” Digital Cockpit provides clarity of another level with high-resolution colour display that is like a premium smartphone. Access intelligence at your fingertips a six-view customizable screen with over 30 combination options, including 2D and 3D navigation.
Infotainment is accessible via the Discover Pro system with 9.2” touchscreen. Navigation through the system is convenient with voice control, gesture control and customizable three-view split screen.
App-Connect is available through Android Auto, Mirrorlink using this Type C USB, and wireless connection for Apple Car Play.
Safety features include Rear Cross Traffic Alert with 180-degree detection range of up to 50 metres; and Side Assist which helps detect objects in blind spot areas of up to 70 metres with 110-degree detection range while the vehicle is in motion. Another crucial safety feature is the Electronic Differential Lock (XDS) system to improve traction and reduce understeer.
The Passat R-Line is fitted with the new Tyre Pressure Monitoring System which monitors individual tyres pressure; and manoeuvre braking that automatically applies brakes to prevent collision when it senses an object at speeds of up to 10kmh.
Boot space is an impressive 586-litres for the Passat R-Line, and a contactless Easy Open function uses sensors in the rear to electronically open the boot by detecting a specific movement of the driver’s foot beneath the centre of the rear bumper.
The new Passat R-Line also comes fitted with a complimentary Helix 300W Soundbar worth RM2,400. This Volkswagen Approved Accessory is manufactured by German hi-fi audio specialist, HELIX and is installed in the luggage compartment of the car.
The soundbar is a 5-channel amplifier with an integrated sound processor and subwoofer, which elevates the vehicle’s already-advanced sound system to a higher level of quality and clarity, with precise calibration of sound profiles.
Volkswagen dealerships nationwide will be hosting a Passat Elegance weekend sales event this weekend from 11am to 5pm, on the 10th and 11th October 2020.
This Passat Elegance sales event will take place at all authorized showrooms nationwide, and online on the respective social media channels of all Volkswagen dealerships.
Customers who place a booking on the Passat Elegance during the event will enjoy an additional RM2,000 rebate on top of ongoing rebates, giving them a total of RM4,000 in savings.
This additional rebate is applicable to the full Passat range that consists of the Passat Elegance, Passat UNITED and the soon-to-be-launched Passat R-Line.
The Passat Elegance features a complete redesign of the exterior and interior, improved connectivity and updated lighting signatures. It carries a new 2.0TSI turbocharged engine paired and a new and improved 7-speed wet clutch direct shift gearbox (DSG) that produces an output of 190PS and 320Nm of torque.
The Passat Elegance is priced at RM181,856 with the sales tax exemption until 31st of December 2020.
The Passat UNITED is also fitted with accessories worth RM12,000 which includes two new unique Volkswagen Original Accessories – dynamic wheel hub caps with a self-levelling logo that stays upright while the car is in motion; and LED door lights that projects the Volkswagen logo when the front doors are opened.
It also comes with aluminium sports pedals and side scuff plates, new 19” Verona alloy wheels, VW Tint, UNITED emblem and a HELIX 300W Soundbar. The Passat UNITED is priced at RM193,856.64with the sales tax exemption until 31st of December 2020.
Customers who have their eyes set on other Volkswagen models can enjoy an additional RM1,000 rebate on top of ongoing promotions for the Vento, Golf R-Line, Tiguan as well as the recently launched Tiguan Allspace R-Line and Highline; and Arteon R-Line.
Volkswagen Passenger Cars Malaysia (VPCM) today announced a voluntary recall on models produced between 2011 and 2015 to rectify the hydraulic pressure accumulator within the 7-speed dual clutch gearbox caused by a production deviation.
A total of 12,732 Volkswagen vehicles have been identified to undergo inspection under the recall. The affected models are Beetle, Cross Touran, Golf (Mk6 and Mk7), Jetta, Passat (B7), Passat CC, Polo (6R) and Scirocco. This exercise does not affect Volkswagen models produced from 2016 and newer.
In individual cases, the failure of the component can possibly lead to pressure loss, interrupting power transmission between the engine and gearbox.
The nationwide campaign will be executed in phases in order to manage the number of cases, and notification to identified owners will be conducted by mail with immediate effect.
Alternatively, owners are encouraged to visit the Volkswagen website to check if their vehicle is involved or call Volkswagen customer care at 1800-18-8947 for further information.
Owners may then contact any authorised Volkswagen service centre to book an appointment and have their vehicle inspected and parts replaced, if need be.
VPCM has taken the necessary steps with its dealer partners to ensure parts availability and that the exercise is conducted smoothly and efficiently. All labour and replacement parts for this service will be at no cost to owners.
Additionally, owners will receive a free VCP membership card as a token of appreciation from Volkswagen. An integral part of Volkswagen Cares, Volkswagen Care Plus (VCP) is an exclusive program for owners with vehicles that are 5-years and older.
Member privileges include three 20% service discounts vouchers, free 2 years Roadside Assistance, and 24-hour on-site battery support (terms and conditions apply).
With Malaysians back on the road, Volkswagen Passenger Cars Malaysia continues to place strong focus on customer safety and convenience by inviting Volkswagen owners to send their cars for a free 5 Star Service Check at all service centres nationwide.
Furthermore, it is important to ensure their cars are in good condition especially if it had been stationary in the past few months.
Part of the VW Cares initiative, the 5 Star Service Check is a comprehensive visual check conducted by the service advisor together with the customer to review and highlight potential wear and tear and identify any severe issue.
Inspected items include the body and paint condition of the vehicle, lighting, brakes, windscreens and windows, wheels and tyres. Customers will benefit from the 5 Star Service Check as it is transparent, fast and free of charge and allows them to make informed decisions on their next steps.
From now till 31st December 2020, Volkswagen owners who send their vehicles in for the 5 Star Service Check and in need of parts replacements can enjoy additional savings on selected parts. The savings are listed below:
Volkswagen owners are invited to plan and book their next service appointment online in advance and experience the 5 Star Service Check either at the service centre or via digital format for those looking for added convenience from the comfort of their own homes.
Volkswagen Passenger Cars Malaysia (VPCM) is continuing to drive its online brand presence by launching an official store on Shopee.
And in conjunction with the coming 7.7 Mid-Year Sale, the brand is offering exclusive deals for cars booked via Shopee from the 23rd June till 7th July 2020.
Customers need only pay RM199 to be entitled to rewards ranging from RM4,279 up to RM14,819, depending on respective models. This includes exclusive online deals and savings, free home delivery within a 20km radius from your preferred dealership, free deep sanitization package worth up to RM150, and a free Volkswagen LEGO camper worth RM499.
Seven lucky customers who purchase a Volkswagen between 23rd June to 7th July 2020 will also stand a chance to win RM700 Shopee voucher.
The collaboration between Volkswagen and Shopee chimes with Volkswagen’s new brand design principle of ‘digital-first’. As Malaysians embrace the new normal, e-commerce platforms like Shopee, together with Volkswagen’s own eShowroom are key points of contact for new and existing customers, playing a key role in their shopping and purchase decisions. The Volkswagen store on Shopee will feature the complete line-up of models, providing a convenient alternative to those in the market for a new car.
Erik Winter, Managing Director of VPCM said the move to Shopee is a way for the brand to optimise its services on digital applications while offering the best deals and convenience when it comes to buying a Volkswagen. “We have achieved great success with our digital and e-commerce initiatives and being present on Shopee was the next natural step for us.
This partnership with Shopee leverages on their digital expertise and platform to connect with our customers whilst offering them irresistible deals in conjunction with Shopee’s 7.7 Mid-Year Sale.”
Volkswagen Passenger Cars Malaysia (VPCM) today launched the limited edition United range, consisting of the Passat and Tiguan models.
Two new unique Volkswagen Original Accessories are introduced in the United models – dynamic wheel hub caps with a self-levelling logo that stays upright while the car is in motion for the Tiguan and Passat; and LED door lights that projects the Volkswagen logo when the front doors are opened in the Passat.
The Passat United is priced at RM193,856 and is fitted with accessories worth RM12,000. Additional accessories include aluminium sports pedals and side scuff plates, new 19” Verona alloy wheels, VW Tint and the United emblem.
Meanwhile, the Tiguan United also features front sports bumper, rear spoiler, chrome trunk garnish, load lip protector, chrome exhaust tip, VW tint and the United emblem, all worth RM4,000. The Tiguan United is priced at RM166,108.
Interested parties looking to book the United models are invited to take advantage of the upcoming Volkswagen virtual Raya Open House on the 13th and 14th of June 2020.
Dealerships nationwide will be hosting the event on their respective social media channels and will be offering an additional RM1,000 rebate on any Volkswagen models booked over the two days.
Additional deals also include the Tiguan, which now comes with free six months instalment for units registered by 30th June, and the Passat, which is offered with one-year free insurance. There is also free home delivery service for customers within a 20km radius.
Volkswagen Passenger Cars Malaysia (VPCM) have announced a reduction on the prices of its models of up to RM9,484, following the announcement on the sales tax exemption.
This adjustment will take effect on the 15th June till 31st December 2020.
With the sales tax exemption, customers can expect savings of up to RM3,881 on the Tiguan, RM6,133 on the Passat, and RM4,884 on the Golf R-Line.
While the list of locally assembled Volkswagen models comprises the Polo, Vento, Tiguan, and Passat, the Golf family, consisting of the R-Line, GTI and R, are fully imported.
Below are the updated prices of all Volkswagen model:
Erik Winter, Managing Director of VPCM welcomes this sales tax exemption as beneficial for car buyers at the end of the day. “We are always working towards making German engineering affordable to Malaysians. This good news translates to more savings for car buyers and offers a much-needed boost to the automotive sector made that has been dormant during the Movement Control Order.”
On top of the price reduction, customers can continue to enjoy ongoing promotions and services at Volkswagen, such as 6-months free instalment for Tiguan units registered by the 30th June, online rebates exclusive on the Volkswagen eShowroom, and free home delivery services.
All Volkswagen models come with 3-years free maintenance, 5-years manufacturer’s warranty and 5-years roadside assistance.
Volkswagen has announced that it will be revealing the facelifted Arteon later this month, while we are still awaiting the arrival of the current-gen model in Malaysia.
The main highlight of the new Arteon is the addition of a “Shooting Brake” version to the lineup.
Details are still very limited, but all we know for now is that the Arteon will be given a completely new cockpit environment, with the latest modular infotainment matrix (MIB3) systems to ensure the best possible connectivity.
From a technological perspective, Volkswagen says that the drive range has been re-aligned too, with “future-oriented” engine technologies.
Improved assistance systems such as the “Travel Assist” highly assisted driving feature may also be introduced, says Volkswagen. Designed particularly with long-distance journeys in mind, this system is capable of taking over steering, acceleration, and braking up to speeds of 210 km/h – under the control of the driver.
That being said, the world première and more detailed information about the Arteon and Arteon Shooting Brake will follow on the 24th of June.