In an effort to provide customers with more efficient and timelier after sales services, MAN Truck and Bus (M) Sdn Bhd has launched a new outlet in Port Klang.
Located at Lingkaran Sultan Mohamed 2 in Port Klang, the outlet, which spans over 91,000 square feet, has been operating since August.
According to Man Truck and Bus Malaysia, the vast space is ideal for customers as there is ample parking space for both vehicles that come in for servicing, as well as new stock that is ready to be delivered.
There are six service bays and an extensive list of the latest equipment and tools available, enabling the outlet to service up to 12 vehicles at the same time.
Some of the available equipment includes the latest MAN Cats 3 Diagnostic system.
While waiting for their truck or bus to be completed, drivers can relax at the customer lounge area within the facility, which offers complimentary refreshments as well as free Wi-Fi connection.
MAN Truck and Bus (M) Sdn Bhd (MAN) has opened its new service centre in Port Klang to offer fleet operators and customers with more efficient and timelier vehicle care.
The new service centre which began operations in August this year, is located at Port Klang’s Lingkaran Sultan Mohamed 2 and spread on a total area of 91,000 square feet, offering ample parking spaces both for vehicles to be serviced and for stock of new vehicles to be delivered.
A 2-storey building and the workshop takes up 21,000 square feet, with a customer lounge area within the building that provides complimentary refreshments and wi-fi connection to drivers and customers waiting for their vehicles to be serviced.
Several vehicle handovers have already taken place at the new centre since it commenced operations.
Nine MAN TGS 28.440 6X2 prime movers including one with MAN XLion range that comes equipped with MAN Genuine Roof Top Air Conditioner RTX 2000, were recently handed over to Taipanco Sdn Bhd and Shallas Sdn Bhd. Three other units were handed over to Eminent JV Group Sdn Bhd.
Commenting on the new service centre, Choy How Sing, Director of Eminent JV Group Sdn Bhd who is a first time customer said, “I am delighted that the new MAN service centre is so near to where we are and I am confident MAN will be able to provide us with the best service for our vehicles’ needs”.
The Port Klang service centre is headed by branch operations manager, Gopinathan Chellayah and his team who are well trained to provide a comprehensive range of MAN services, including the Mobile24 breakdown service that offers 24/7 support.
Customers can also be assured they can purchase original MAN spare parts and accessories with a spare parts warehouse in the premise. The service centre is opened six days a week from 8.30am till 6.00pm.
MAN Truck and Bus (M) Sdn Bhd (MAN) today announced it has appointed Andrew O’Brooks as its new managing director, who will lead the execution of several strategic initiatives for Malaysia, in line with MAN’s global direction and motto of ‘Simplifying Business’ for its customers.
O’Brooks, who is originally from UK, brings with him more than 35 years of experience in the commercial vehicle industry. Prior to joining MAN, O’Brooks has held several leading management positions for the Volvo Group, serving as Country Managing Director in United Kingdom, Latvia, Kazakhstan and Ukraine.
“Simplifying business for our customers – by making business processes easier and more effective for them – is one of MAN’s chief goals. Andrew O’Brooks’ knowledge of the industry, along with his international experience and clear customer focus, makes him a real asset to help us drive this forward for MAN in Malaysia. We are very pleased to welcome him on board in what are exciting times for our company”, said Thilo Halter, Head of Area Asia Pacific.
In starting his new role at MAN Malaysia, O’Brooks is taking over from Richard Frenz, who will take up a new role in MAN Truck & Bus in Munich. A first among several strategic initiatives announced by O’Brooks is the opening of a new service centre in Port Klang to offer fleet operators and customers with more efficient and timelier vehicle care.
The new service centre which will take up more than 2-acre of land, is slated to be operational by March 2020. It will come with six service bays and all the necessary equipment to provide the highest level of service and repairs including a MAN Cats III® Diagnostic system and air-conditioning servicing, ample trailers parking space as well as a customer lounge with refreshments and complimentary wi-fi.
Long-haul trucks plying the backbone of the country will benefit from all MAN’s strategically located service centres as they will not need to travel off route for their sales and service needs. The new facility in Port Klang will be MAN’s fourth service centre on top of its existing centres in Rawang, Prai and Johor Bahru.
“One of the main emphasis for us at MAN is always on being closer and more accessible to our customers, on top of providing them with the best solutions for their transportation needs. The Port Klang service centre is the first among many to come. With the various new initiatives we will be implementing this year, I am confident we will be able to continue to provide high quality products and serve our customers faster and better”, said O’Brooks.
MAN Truck & Bus is celebrating an extremely successful year in its city bus and coach business in 2018.
In the last business year, the company achieved its highest ever amount of order intake with a total of 8,310 units. Sales have also been notably high: At 7,204 vehicles, this is the second-highest number of sales in company history, and the highest since the financial crisis in 2008.
Göran Nyberg, Member of the Executive Board for Sales and Marketing, is satisfied: “In the last few years, we have successfully developed the bus business from a former problem child into an extremely successful business area.
In 2018, we increased our market share in Europe to 14.5 percent. Our customers appreciate our high reliability and safety, outstanding design, innovative technology, high comfort and comprehensive customer-oriented approach in sales and service.”
Rudi Kuchta, Head of Product & Sales Bus and new Speaker Business Area Bus, adds: “With the NEOPLAN Tourliner and the MAN Lion’s Coach, we have two top models in the field in the coach segment. And we are also in the process of successfully bringing our new city bus generation of the MAN Lion’s City onto the market. It is number one in terms of economy and, unlike many of its competitors, is pre-equipped for the new fully electric drive, which will be launched in 2020.”
With its MAN and NEOPLAN bus brands, MAN Truck & Bus is one of the leading European manufacturers of city buses and coaches.
Many top European football clubs, such as FC Bayern Munich, Borussia Dortmund or PSG Paris, use team buses from the Munich-based commercial vehicle manufacturer. From this year, the German national football team is also using MAN team buses for the first time.
MAN Truck & Bus has delivered 1,300 chassis for city buses to Singapore over the last eight years. In late October 2018, the 1,000th vehicle was symbolically handed over to its new owners.
Since 2011, MAN Truck & Bus has delivered some 1,300 vehicles to its local importer, ST Engineering Land Systems (STELS). “Thanks to the successful partnership with STELS, MAN Truck & Bus has been able to evolve into one of the strongest brands in the Singaporean commercial vehicle market in recent years,” says Christian Schuf, Head of Sales & Product Bus at MAN Truck & Bus Asia Pacific.
The 1,000th bus was symbolically handed over to the Land Transport Authority (LTA) during the Singapore Business Night in front of around 800 guests invited by ST Engineering Land Systems. “We are delighted with this success – but also with the important contribution we and our vehicles make towards efficient and sustainable transport in Singapore,” explains Rudi Kuchta, Head of Product & Sales Bus at MAN Truck & Bus, adding: “Our success is built in part on meeting the diverse needs of our customers with an extensive product range.” Specifically, 12-metre rigid buses, 18-metre articulated buses and 12-metre double-deckers are all based on MAN Truck & Bus’ city bus chassis. These are assembled by Malaysian body manufacturer Gemilang.
“Just last year, MAN Truck & Bus Asia Pacific received a major order for 500 double-decker and single-decker buses for Singapore – selling more vehicles in the process than ever before in a single year,” Schuf notes. The A95 six-wheel low-floor chassis, which the double-decker city bus is based on, is fitted with a Euro 6 engine that produces 320 hp (235 kW), in addition to a six-speed ZF EcoLife gearbox. Meanwhile, residents and the environment are both respected due to the vehicles’ low noise and exhaust emissions. A safe and comfortable driving experience is ensured for both drivers and passengers thanks to the electronic brake system (EBS), along with ABS, ASR and the electronic stability programme (ESP). The lower deck contains a wheelchair space. In addition, special seating is available for older people and passengers with reduced mobility. The low-floor double-deckers, specially engineered for the Asian market, are used on urban routes.
“In close partnership with STE Land Systems and body manufacturer Gemilang, we are constantly working on new concepts, including three-door versions for an improved passenger flow and an optimised interior layout for higher passenger capacities and lower vehicle weights,” Schuf explains.
Customers can also benefit from a strong sales partner, comprehensive customer service and on-site training. “The numbers prove how well this is received: In recent years, we have not only sold more than 1,000 buses in Singapore, but 1,000 trucks as well. We are proud of this remarkable success story,” says Christian Fischer, Head of International Key Account Bus at MAN Truck & Bus.