Browsing Archive February, 2019

All-New 2019 Toyota Hiace Unveiled



Toyota Motor Corporation (Toyota) has unveiled its first new Hiace model designed for overseas markets.

The new Hiace is built on a special revised platform that not only greatly enhances comfort and safety, but is extremely durable with excellent basic performance, making it suitable both for customers’ daily lives and for business.


In emerging markets, where the automobile market has continued to expand throughout approximately the last decade, demand has risen for passenger transportation including tourist minibuses, private buses, and vehicles for use in logistics.

The new Hiace has been developed to be able to flexibly respond to these diverse needs.


Following launch in the Philippines, the new model is to be gradually introduced in other countries and regions, with a focus on emerging markets. The current Hiace model will continue to be sold in Japan as-is, due to the different local market environment.

“The Hiace was developed using the key words of “Hiace Pride,” and from the concept of being a faithful partner that makes people feel safe, satisfied, and proud. Owners, drivers, and passengers know they are in good hands when they own, drive, and ride in a Hiace,” commented Chief Engineer Takuo Ishikawa, who was responsible for development.


Since the launch of the first-generation Hiace in 1967, it has become one of Toyota’s representative global vehicles, with more than 6.24 million units sold in over 150 countries. The Hiace demonstrates prowess through its high durability and reliability, and has been used as a van, a minibus, and as private transportation. Currently, it is largely sold in Asia, the Middle East, Africa, Oceania, Mexico, and Latin America.



  • Two body types are available: Normal/Standard Roof and Long/High Roof.
  • Leveraging the semi-bonnet package, the Hiace’s most important features―its reliability, toughness, and functional beauty―are evolved and enhanced, creating an external style that suggests a comfortable and sophisticated space.



  • Layouts with multiple rows of seats or increased storage space are available to suit various uses*.
  • Up to 17 people can be carried in the “Commuter” versions―the most in its class―for private bus use.
  • A specialized interior and functions for comfort are adorned in the new “Tourism” versions.
  • The “Van” versions feature storage space sufficiently large for pallets from any country or region.
  • The comfortable interior design provides peace of mind while functionality for driver and passenger needs is upgraded, as demonstrated by large door pockets and generous under-seat stowage.


Driving performance

  • The new Hiace offers greatly improved ride comfort, quietness, and safety via an all-new body based on the design ideas of TNGA (Toyota New Global Architecture), such as high-level body rigidity achieved through ring-shaped frame structures.
  • The comfortable interior reduces driver fatigue even over long distances, and high durability delivers safety and peace of mind whatever the road conditions.
  • The engine is available either as the 1GD (2.8-liter diesel) or the 7GR (3.5-liter gasoline).


Safety equipment

The Hiace comes with Toyota Safety Sense and achieves performance equivalent to five stars in the Euro NCAP.


Mitsubishi 4-Wheel Drive Explained


Mitsubishi Motors brings a strong focus on quality to all of its 4WD vehicles. Mitsubishi takes into consideration the size and use of each vehicle in order to implement the most appropriate 4WD system.

IMG_4389 IMG_4390 IMG_4391

Electronically Controlled 4WD

The electronically controlled 4WD system comes in three modes which can be chosen according to the driver’s preferences and the driving conditions. Drivers can switch the drive mode instantly and while driving the vehicle. All that is required is a single touch of the drive mode selector on the centre console. The front and rear torque distribution mechanism uses electronically controlled coupling to distribute the torque between the front and rear wheels appropriately at all times, based on vehicle driving conditions and the operation by the driver, etc. Furthermore, it ensures outstanding traction performance while at the same time eliminating the tight corner braking phenomenon characteristic of 4WDs.


AONE Group Trusts In Scania Reliability



Scania Malaysia recently handed over new Scania prime movers to first time customer AONE Logistics Sdn. Bhd. (AONE), which recently acquired additional units to facilitate the expansion of its trucking and haulage requirements.

Held at the Scania Malaysia headquarters in Bukit Jelutong, Shah Alam, the keys were presented by Scania Southeast Asia Managing Director Marie Sjödin Enström to AONE Managing Director, S. Palani.

S. Palani cited performance, reliability, fuel economy and safety of the vehicles, along with excellent after sales service as some of the reasons why Scania was the ideal choice for its business operations and total operating economy.

3_Scania team and AONE team in a partnership towards minimal downtime with Scania's end-to-end services

“As a logistics company, it is crucial that we provide good end-to-end service with minimal downtime to our customers and I believe Scania can help to ensure that we do so with the attractive total solutions package it offers, as well as its systematic way of managing fleets,” said S. Palani.

AONE purchased a total of 15 Scania G-Series trucks – nine G360LA4x2MNA, five G410LA6x2MSZ and one G460LA6x2MSZ – all of which offer powerful performance and increased fuel savings that can help attain the best profitability during long-haul operations, making them suitable for the company’s services.

The acquisition was made on hire purchase terms facilitated by Scania’s financial services provider – Scania Credit Malaysia – that is focused on giving its customers tailored and sustainable financial packages that best suit their business needs.

2_Scania Southeast Asia Managing Dire ctor, Marie Sjödin Enström showing AONE Group Managing Director, S. Palani the features of the Scania truck

The trucks will also be insured by Scania Credit Malaysia, which offers Scania customers peace of mind with benefits that minimise financial loss and handling of damages while optimising uptime including an accelerated claims process, special waiver on loading rate of up to five years and excess rate for vehicles sent to Scania workshops.

AONE’s purchase comes with the standard package of two-year free Scania Maintenance; two-year free 24/7 Scania Assistance and a ten-year free Control 10 Fleet Management System (FMS) that digitally enables them to monitor the performance of itsdrivers as frequent as every ten minutes via real time updates.

To ensure smooth productive deliveries, AONE also signed a seven-year Repair and Maintenance (R&M) Contract, as well as Scania Fleet Care, covering scheduled maintenance of the vehicles and breakdown assistance.

“For Scania, today’s handover is a reflection of the Company’s on-going commitment to the quality, safety and performance of our vehicles and we are indeed very happy that AONE Logistics has placed their trust in Scania for the best profitability and sustainability of their business,” said Marie.



Renault Reaffirms Commitment To The World Food Programme In Africa



For the past five years, Renault Trucks has been sending volunteer staff to developing countries to share their expertise with local World Food Programme teams.

A total of 200 people have been trained during the fifteen training sessions held in twelve different countries. Boosted by this positive result, the constructor is renewing its partnership for a further three-year period.

Since 2012, the manufacturer has deployed a mobile training unit and sent volunteer staff to several WFP offices within Africa to share their skills and train local teams. This has resulted in fifteen training sessions being held in twelve African countries, training a total of two hundred mechanics, workshop supervisors and fleet managers.


Jean-François Milhaud, the World Food Programme Global Fleet Manager, gave a positive assessment of these five years of cooperation. “WFP’s partnership with Renault Trucks is of great importance and is highly regarded. Their support in training and upskilling our staff has been incredibly valuable and has resulted in a range of benefits, including increased motivation amongst staff, cost savings and operational efficiencies.”

The manufacturer has therefore decided to allocate a second mobile training unit to the World Food Programme – a Renault Trucks K 6×6 – which will be dedicated to supporting WFP teams working in West Africa.

The other mobile training unit will be kept and located in East Africa. This new setup will facilitate the logistics of organising training sessions.


Renault Trucks is also set to add a new training session designed for drivers who often have to cope with difficult terrain. This will involve giving them more in-depth knowledge of their vehicle and its functions to enable them to deal more easily with complex situations.

The trainers will also help the drivers to gain proficiency in the precepts of rational driving. The training sessions for mechanics, workshop supervisors and fleet managers will be continued.

Last but not least, Renault Trucks volunteers will be deployed for one-month missions to the field and provide technical support to WFP’s staff in key areas related to efficient fleet management.

This partnership is one of the CSR – Corporate Social Responsibility – actions of Renault Trucks. Fully aware of its responsibilities, Renault Trucks undertakes to design, produce and distribute products with integrity that meet its customers’ requirements, reduce the environmental impact of its business and fulfil its responsibilities as an employer, as well as its role as a corporate citizen in the countries involved.


Foton’s Engineering Advantage

foton trucks 4

We’ve all seen the improvements in quality that Chinese goods have experienced over the last few years. In every industry, there are brands that push the envelope in terms of what can be expected. For trucks, that brand is Foton. This is a company with ambitions of being a global powerhouse. In just a few short years, they’ve modernised their portfolio to leapfrog over the competition in every aspect.

foton trucks 1

Foton’s new EST and EST-A super truck, co-developed with Daimler is a prime example of the advancements they’ve made as a company. This vehicle comes with a cutting-edge Cummins ISG engine as well as the latest generation ZF gearbox. By combining these elements, you get an incredible 430hp and 2000Nm of torque and yet a Euro III emissions rating and fuel efficiency of just 2-3L/100km.

To get an idea of how much has changed, put these EST and EST-A models against the company’s previous generation prime mover, the Foton ETX. The differences are immense. That older vehicle was equipped with engines and gearboxes of Chinese design. They were made for a different era. Today’s Foton leverages their relationship with Daimler for the outstanding performance of their current flagship vehicles.

foton trucks

It’s even more impressive when you compare Foton’s products with other Chinese trucks such as FAW, Sinotruck, Shacman and CAMC. These companies offer low prices but only because they’re still using older-generation Chinese made ‘Weichai’ or ‘Xichai’ diesel engines. Many are still sold with manual transmission gearboxes. Foton’s use of the Cummins ISG engine and ZF Traxon automatic transmission elevate it to a different level of refinement. On top of that, it’s 30% quieter during operation and has features such as crawl mode and hill start assistance.

foton trucks 2

And how does Foton stack up against the market leaders from Europe such as Volvo, MAN, and Scania? Well for about RM100,000 LESS, Foton still gives you a truck with an engine from America’s largest engine manufacturer (Cummins), and a gearbox Germany’s largest transmission producer (ZF). On top of that, they’ve done the work to make their EST and EST-A super trucks more aerodynamic than many of their competing continental prime movers. They’ve done this by optimising the designs of their air deflectors, side aprons, bumpers and headlight housings.

And just like their European counterparts, Foton’s latest trucks have remarkably high safety and comfort levels. The EST and EST-A super truck come with ABS, ASR and Cabin Crash Technology. Their cabins are also ergonomically designed to give the driver the best comfort and visibility. Plus, there’s ample storage as well as a thick mattress for drivers on long journeys too.

Foton’s understanding that superior engineering is what’s demanded today is what sets them apart. And with unrivalled cost savings the company is able to offer their customers real value and world-beating quality.


Brand New Scania Liquified Gas Trucks For San Pellegrino



With the delivery of Scania R 410 liquified gas trucks, all of Gruppo Sanpellegrino’s shuttle transports from the mineral water bottling plant at San Pellegrino Terme to its logistics centre at Madone are now operated on gas fuel.

Sanpellegrino in 2018 produced 1.5 billion bottles of mineral water, that are exported to more than 150 countries. Growth over the past years has been strong and continues to increase. Sanpellegrino will this spring start construction of a major extension of its production facilities.

That means more transports on the narrow winding roads through villages in the Bergamasque Prealp valleys to and from the springs. Each day, there are 300 truck movements to the production plant, around the clock, all days of the week.

In view of rising production, Sanpellegrino and its logistics partner Koiné therefore initiated discussions with Scania on finding a more sustainable solution. “These liquified gas trucks constitute an important element in ensuring the continued development of our operations,” says Maura Sartore, Head of Supply Chain South Europe, Nestlé Waters.

The group underlines that the introduction of gas trucks forms a part of its sustainability agenda and that it has already cut water consumption by 200,000 cubic metres and that its electricity supply is now fully renewable.

“The gas delivery to Sanpellegrino with Koiné once again highlights the importance of pursuing a novel approach in addressing sustainability and acting together to speed up the transition to a sustainable transport system,” says Franco Fenoglio, Managing Director of Italscania.

In addition to annual carbon savings of 500 tonnes, the gas engines offer a substantial noise reduction in comparison with diesel engines. Since the company schedules transports during nights to avoid traffic congestion on route to Madone, 35 km from the springs, this has been a major consideration. Of the annual 80,000 trucks that arrive at San Pellegrino, 75 percent drive to the logistics centre.

“Sanpellegrino is a major employer here and our residents are happy with the fact the it is expanding operations and generating more employment,” says Mayor Giuliano Ghisalberi, Zogno Municipality. “At the same time, there has been concern about increased traffic, noise and pollution. We are therefore extremely pleased with the introduction of gas trucks.”

Koiné has in total taken delivery of 50 Scania R 410 liquified gas trucks, most of which will be used in operations for Sanpellegrino. Interest in using liquified gas in heavy truck operations in Italy is rapidly rising and there are presently 39 filling stations for liquified natural gas (LNG) in the country with an additional 25 stations under way.


Team Petronas De Rooy Iveco Closes Dakar Rally 2019 With Podium Finish



The 41st edition of the world’s most difficult race has come to an end after 5,000 kilometers driven on extreme terrains.

Gerard de Rooy achieved the third place in the overall classification, winning another podium for Team PETRONAS De Rooy IVECO.

The Team succeeded in taking its four trucks all the way to the last checkpoint, placing all of them in the Top 10.


Meanwhile, Federico Villagra came fourth, with Ton Van Genugten and Maurik van den Heuvel achieving 7th and 10th position in the overall classification.

The first challenge facing every team competing in a Dakar Rally is to reach the final finish line, and only a few manage to do this with all their vehicles: this year, Team PETRONAS De Rooy IVECO has not only won a podium placement, it has also succeeded in taking all four IVECO Powerstars to the finish line in the Top 10.


The Dakar 2019 finished with the stage linking Pisco and Lima with 112 timed kilometers, in which Ton van Genugten won his second special of this year’s edition, making it three special wins for the Team in the ten days of the race.

The three other IVECO Powerstar trucks crossed the finish line shortly after, with Team Leader Gerard de Rooy finishing in the Top 5 for seventh time in this edition of the Dakar. His fifth place in the last stage clinched his place on the podium as third overall.


Federico Villagra finished the most difficult rally raid in the world achieving a fourth position in the overall classification.

Maurik van den Heuvel placed the fourth IVECO Powerstar truck in the Top 10 in the overall classification.

The Dutchman was fourth, achieving another great result for Team PETRONAS De Rooy IVECO, which not only succeeded in taking its four trucks to the finish line, but placed them all in the Top 10.


MAN Celebrates Delivery of its 1,000th Bus in Singapore



MAN Truck & Bus has delivered 1,300 chassis for city buses to Singapore over the last eight years. In late October 2018, the 1,000th vehicle was symbolically handed over to its new owners.

Since 2011, MAN Truck & Bus has delivered some 1,300 vehicles to its local importer, ST Engineering Land Systems (STELS). “Thanks to the successful partnership with STELS, MAN Truck & Bus has been able to evolve into one of the strongest brands in the Singaporean commercial vehicle market in recent years,” says Christian Schuf, Head of Sales & Product Bus at MAN Truck & Bus Asia Pacific.

The 1,000th bus was symbolically handed over to the Land Transport Authority (LTA) during the Singapore Business Night in front of around 800 guests invited by ST Engineering Land Systems. “We are delighted with this success – but also with the important contribution we and our vehicles make towards efficient and sustainable transport in Singapore,” explains Rudi Kuchta, Head of Product & Sales Bus at MAN Truck & Bus, adding: “Our success is built in part on meeting the diverse needs of our customers with an extensive product range.” Specifically, 12-metre rigid buses, 18-metre articulated buses and 12-metre double-deckers are all based on MAN Truck & Bus’ city bus chassis. These are assembled by Malaysian body manufacturer Gemilang.


“Just last year, MAN Truck & Bus Asia Pacific received a major order for 500 double-decker and single-decker buses for Singapore – selling more vehicles in the process than ever before in a single year,” Schuf notes. The A95 six-wheel low-floor chassis, which the double-decker city bus is based on, is fitted with a Euro 6 engine that produces 320 hp (235 kW), in addition to a six-speed ZF EcoLife gearbox. Meanwhile, residents and the environment are both respected due to the vehicles’ low noise and exhaust emissions. A safe and comfortable driving experience is ensured for both drivers and passengers thanks to the electronic brake system (EBS), along with ABS, ASR and the electronic stability programme (ESP). The lower deck contains a wheelchair space. In addition, special seating is available for older people and passengers with reduced mobility. The low-floor double-deckers, specially engineered for the Asian market, are used on urban routes.

“In close partnership with STE Land Systems and body manufacturer Gemilang, we are constantly working on new concepts, including three-door versions for an improved passenger flow and an optimised interior layout for higher passenger capacities and lower vehicle weights,” Schuf explains.

Customers can also benefit from a strong sales partner, comprehensive customer service and on-site training. “The numbers prove how well this is received: In recent years, we have not only sold more than 1,000 buses in Singapore, but 1,000 trucks as well. We are proud of this remarkable success story,” says Christian Fischer, Head of International Key Account Bus at MAN Truck & Bus.


New Mitsubishi Triton Launched in Malaysia, From RM100k to RM135k

From L-R COO of MMM, En Ilham Helmi and CEO of MMM Mr. Tomoyuki Shinnishi

New Triton- Engineered Beyond Tough

Mitsubishi Motors Malaysia (MMM), the official distributor of Mitsubishi vehicles in Malaysia, is pleased to announce the official launch of the new Mitsubishi Triton today.

The new Triton is priced from RM100k and available with a choice of five variants and four colours.


Variant Price (RM) Colour
Triton Adventure X 135,200.00 White Diamond, Jet Black Mica
Triton AT Premium 118,600.00 White Diamond, Graphite Gray
Triton MT Premium 112,500.00 White Diamond, Graphite Gray
Triton AT 105,990.00 White Diamond, Sterling Silver
Triton MT 100,200.00 White Diamond, Sterling Silver
  • Prices are quoted on-the-road without insurance (10% SST inclusive) for individual private owners only in Peninsular Malaysia and not applicable in duty free zones.

Speaking at the launch of the Triton, Tomoyuki Shinnishi, CEO of MMM, said “Pick-up trucks are the foundation of Mitsubishi Motors and the company has been producing pick-ups since 1978. Over 40 years, much experience has been gained not only in engineering reliable and durable vehicles but also understanding the needs of diverse customers. As such, Mitsubishi Motors has been able to keep improving the vehicles and today, we are proud to introduce the new Mitsubishi Triton as the fifth generation of a successful line of pick-up trucks.”

Shinnishi said that the company is confident this new model will be well received and accelerate the momentum of growth for MMM. The sales target for this year of 600 units a month and is expected to see an increase of 28% in Triton sales.

“With the concept of ‘Engineered Beyond Tough’, the project team strived to offer a vehicle which would be trend-setting, tough and safe. Besides drawing on 40 years of experience in developing pick-up trucks that are durable, reliable and comfortable, the new Triton adopted four pillars under the 4Sure Handling USPs: 4Sure Power; 4Sure Control; 4Sure Agility; 4Sure Safety. With these four pillars, customers are assured of a vehicle that is built to high standards and performance,” explained Mr. Shinnishi.

4Sure Power: The new Triton is powered by the award-winning 2.4-litre MIVEC turbodiesel engine with aluminum block for optimum performance and efficiency. The strong output of 181 PS of power and 430 Nm of torque is delivered to four wheels through a new 6-speed automatic transmission has also been added to improve driving efficiency and flexibility as well as providing seamless shifting.

4Sure Control: The new Triton is equipped with Mitsubishi Motor’s Super-Select 4WD II system, developed with decades of experience in off-road competition such as the Dakar Rally. The intelligent and robust system delivers optimum traction and handling characteristics over all surfaces. The Super-Select 4WD II system has a new Off-road Mode increased capability in different off-road conditions such as gravel, mud, sand and rock. When engaged, Off-road Mode regulates engine power, transmission and braking for optimum wheel traction in various terrains conditions.

Additionally, Hill Descent Control automatically applies brakes on downhill terrain, allowing the driver to focus on steering operations.

4Sure Agility: Although the Triton is long and large, the iconic J-Line design enables exceptional manoeuvrability, especially with a best-in-class turning radius of 5.9 metres. This allows it to have better agility on the road as well as being able to get around tight off-road situations and during parking. The J-Line design makes it possible for such manoeuvrability without compromising on cabin space or load space.

4Sure Safety: The new Triton has a high-durability, high-reliability ladder-type frame and high impact safety cabin structure to provide the occupants with the best possible protection during an accident. This is complemented by class-leading advanced active safety and driver assistance systems that include Forward Collision Mitigation (FCM), which can detect vehicles and pedestrians ahead; Blind Spot Warning with Lane Change Assist (BSW with LCA), which helps avoid colliding with another vehicle when changing lanes by detecting vehicles behind or at the rear quarter and alerting the driver with an audible alert and flashing light in the left or right door mirrors.

An Ultrasonic Misacceleration Mitigation System (UMS) is now fitted to help reduce accidents resulting from improper use of the accelerator when moving off or reversing in carparks and other confined spaces. This system sounds a buzzer and displays a warning if front or rear sensors detect a nearby obstacle. Engine output is also automatically controlled if the driver suddenly accelerates during such situation.

Also helping to enhance safety is Rear Cross Traffic Alert (RCTA) which helps avoid collisions when reversing by scanning the area on either side. If a vehicle is detected approaching, the driver will be alerted to take appropriate action. As before, a rearview camera is also provided which gives a view of the area directly behind the vehicle.

From L-R COO of MMM, En Ilham Helmi and CEO of MMM Mr. Tomoyuki Shinnishi

For convenience and added safety, the new Triton has an Auto High Beam system. The camera sensor detects oncoming vehicles and automatically switches to low beams so as not to dazzle other drivers. This allows the high beams to operate automatically for better illumination of the road at night.

The new Triton incorporates the latest evolution of Mitsubishi Motors Dynamic Shield design language. Fronting the newly sculpted body is a more powerful and imposing front face with a high bonnet line and bolder lamp designs. The lights and bumper elements contribute to the tough image while also adding visual width.

While retaining some of the original styling cues that made the previous generation a trendsetter among pick-ups, the designers have added body curves with contrasting sharp lines, extended wheel flares and bright accents that embody the strength of a Mitsubishi Motors pick-up truck and add modernity.

As with the exterior, the interior restyling also follows the theme of ‘Engineered beyond Tough’, with a sporty and modern feel. A sense of high quality will be felt with additional soft padding in seating areas such as the armrest and knee pads, with double stitching for a more premium appearance. In addition, the new Triton’s interior adds on Rear Smartphone Charger and Storage as well as Air Circulator with Individual Vents.

The new Triton is imported to Malaysia as a Completely Built-Up (CBU) vehicle from Mitsubishi Motors’ global production hub in Thailand. It is the only pick-up truck (up to 2.4-litre category in Malaysian market) with a 200,000 km or 5 years warranty for ultimate peace of mind driving.

As an introductory offer to celebrate the launch of the all-new Triton, the first 1,000 customers will receive an exclusive limited edition Thule Subterra Luggage worth RM2,000.

MMM Sales Network and Others

Mitsubishi Motors Malaysia is currently represented by 53 showrooms (out of which 47 are 3S Centres) and 52 service outlets throughout Malaysia.  In East Malaysia, MMM is represented by 14 showrooms (6 in Sarawak and 8 in Sabah).


Isuzu is No.1 Commercial Vehicles Brand In Malaysia For 5th Year



Isuzu Malaysia welcomes 2019 by coming out top for the fifth year in a row, maintaining its No. 1 position as the nation’s preferred commercial vehicle (CV) brand for 2018, according to overall sales figures recently released by the Malaysian Automotive Association (MAA).

Despite facing various economic hurdles and market uncertainties, Isuzu Malaysia have managed to secure their spot as CV No. 1, by ending 2018 with total combined sales of 6,036 units of trucks from its varied segments. Isuzu Malaysia leads the Commercial Vehicle automotive segment by a stark difference of 584 units against main competitor.

Chief Executive Officer of Isuzu Malaysia Sdn Bhd, Koji Nakamura expressed his delight and gratitude in his New Year’s address towards business partners, aside from Isuzu Malaysia Sdn Bhd’s management and staff, over the brand’s success in achieving the top spot for the fifth consecutive year. Nakamura also added that this remarkable achievement would not have been made possible without the unyielding support and top-notch services rendered by Isuzu Malaysia’s skilled dealers and workforce.

According to Nakamura, “Despite facing market saturation, Isuzu Malaysia managed to surpass sales volume of well-known brands due to the tremendous effort put in by all parties involved. Dealer activities saw great improvements through various aftersales plans and measures, aside from timely fulfillment through the Isuzu Service Centre (ISC).”

He then added, “Heading towards the 2019 target, Isuzu aims to be more ‘proactive’ in identifying new possibilities. We will move towards better support and greater cooperation between internal key divisions, to maximise business opportunities and enhance dealer development activities.”

For Isuzu Malaysia, Nakamura added that the strategy remains the same – ensuring that customer satisfaction always comes first. This can be achieved by handling customers’ needs with great care and consideration, aside from providing excellent after-sales services. Nakamura considers these value-added services as crucial in times of intense market competition and economic uncertainties.