TOYOTA to continue achieving high customer satisfaction
UMW Toyota Motor Sdn Bhd (“UMWT”) is extending its collaboration with Dealers to enhance operational excellence.
Key to this is the strengthening of retail operations from January 2018 where a majority of outlets currently owned and operated by UMWT will be transferred to existing Toyota Dealers. This allows UMWT to increase intensity on high value added upstream activities such as product development, marketing and dealer network support, while Dealers continue to dedicate themselves towards delivering customer satisfaction.
“It is essential for UMWT to continue achieving high customer satisfaction standards,” said its President, Mr. Ravindran Kurusamy.
“I am extremely excited about working even more closely with our Dealers to realise a shared vision for UMWT, which is to promise the concept of “Best In Town”, meaning a more focused one to one customer engagement. Although this arrangement signifies an important change for UMWT, our customers should rest assured that our service will not be compromised, and even get better in the future” he added.
The announcement promises an exciting phase of seamless support for UMWT’s significant customer base as well as allowing for a strong entrepreneurial spirit to create more value that benefits the local economy.